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Everything you need to know about delivery

Shop and Ship packages internationally

FAQ

Frequently asked question

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Начало работыGetting startedПочаток роботи1
Оформление посылкиParcel processingОформлення посилки3
Получение посылкиReceiving a parcelОтримання посилки4
Совершение покупокShoppingЗдійснення покупок2
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What additional warehouse services does TRT Express provide?

Additional packaging to protect the goods (bubble wrap) $3

Additional new box $3

Product photo (up to 3 images) $5

Video review of the product $5

Photo of the shipping label on the box $0

Remove the price tag (gift) $1

Remove the check (gift) $1

Return of goods to the store $5

Combining goods into one parcel ($1 from one package from the store) $1

Splitting goods from one package into several parcels ($3 per newly packed parcel) $3

All parcels are automatically insured for $60. You can additionally insure your purchase for 2.5% of the insured amount.

Is my payment information safe with TRTshopping?

Yes. TRTshopping is fully compliant with Payment Card Industry Data Security Standards (PCI DSS). You will also find the answer to this question in the User Agreement between our company and our Customer during registration.

When making a purchase, be sure to enter your TRTshopping account number in the address line.

When making a purchase in online stores, be sure to indicate your personal account number in the TRTshopping system in the address field during Checkout. This will speed up the processing of your parcels upon receipt at our warehouses.

How to work with a personal account?

Video tutorial coming soon…

Why do you need to have an address in the US?

Most US stores do not ship to foreign countries, so you can use our US address. Your purchases are delivered to the selected warehouse in Delaware or New Jersey, where the package will be formed and sent to you.

You made a purchase. What’s next?

After receiving the tracking number from the seller’s shipping service (USPS, UPS, FedEx, Amazon or other), copy it to your TRT account. In this way, you will be notified faster when goods are delivered to a US address and shipped to you immediately if you place the order. There is a $0.25 fee to register a tracking number for a package delivered to a TRT warehouse but not entered your account.

How to make sure that the store sent the goods?

The store will send you a letter by mail, which will indicate the track number, the tracking number for the delivery of your purchase to our address. After receiving the number, immediately add it to your account so that we inform you about the delivery.

How to calculate the cost of shipping a parcel to my address?

After receiving the weight of the product from the seller, you can estimate the shipping cost of your parcel using this calculator on our website.

The heavier the package, the less you pay per kg.

Does the size of the box matter when you calculate the cost of shipping?

Yes, like all carriers, we use the larger of the two to calculate the cost of shipping – dimensional weight or regular physical weight. This is the formula all transporters and courier services use for dimensional weight in kg per package = Length x Height x Width in cm / 6000. TRT Express will remove overly large boxes which add unnecessary cost to international shipments and repack Customer’s goods, adding packaging material for the product’s safe delivery if needed. No size reduction shall occur at the expense of removing insulation and safety materials placed within the package and required to safely transport the product.

Do you have any questions?

Didn’t find the answer to your question? Our team will be happy to answer you!

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    Shipping Restrictions and Prohibited Items

    Safety of Transport

    Certain goods may be transported only under prescribed conditions and compliance with applicable laws of the destination country and the country of origin. Certain goods are prohibited from transportation by air.

    No more than 9 kg of food is allowed.

    It is the shipper´s/recipient responsibility to comply with current government regulations or laws applicable in each country. Shipments are subject to inspection and possible delay by customs or representatives of other government authorities.

    List of prohibited goods for all countries:

     

    • Pet food.

    • Ready-to-eat food products made from meat, fish, crustaceans, or mollusks.

    • Enclosures that may pose a threat to human life and health, as well as cause damage to or destruction of other postal items.

    • Counterfeit goods. These are goods that contain an imitation or copy of the badge or logo of another brand.

    • Contraband or illegal substances.

    • Lottery tickets;

    • Lock picking devices.

    • National currency (except numismatic coins and their collections), foreign currency.

    • Rough diamonds and precious metals.

    • Items of cultural or historical value.

    • Live or dead animals or insects.

    • Human remains.

    • Coral.

    • Brazilian rosewood.

    • Skin of snakes, alligators, crocodiles, stingrays and other reptiles or amphibians.

    • Natural fur, fur products.

    • Animal skins and articles made of them.

    • Sturgeon or beluga caviar.

    • Radioactive elements or products.

    • Toxic substances, mercury, acids, poisonous, corrosive substances.

    • Self-balancing boards (hoverboards).

    • Pressurized containers.

    • Oxidizer.

    • Fire extinguishers.

    • Firearms, pistols and accessories, including replicas.

    • Strikeball and paintball guns, bullets, projectiles and parts.

    • Ammunition, magazines and bayonets.

    • All types of wood, not stripped of bark, and without thermal and chemical treatment.

    • Biological agents (microorganisms, viruses, biological toxins, particles, or other infectious substances of natural or genetically modified origin that may cause infection, allergy, toxicity, or otherwise create a danger to humans, animals, or plants).

    • Alcoholic beverages, narcotics, psychotropic substances.

    Military and law enforcement equipment

    • Body armor, helmets, or personal protection; articles with Kevlar or ballistic ratings;
    • Military/tactical/police shields;
    • Government, police or military uniforms, IDs and Badges (real or replica);
    • Military training equipment;
    • Military and/or dual-use flight helmets and flight jumpsuits;
    • Thermal imaging, InfraRed or other night vision devices.

    Defense articles controlled under the US Munitions List as defined under the International Traffic in Arms Regulations

    • Rifle scopes, laser pointing & aiming devices for firearms;
    • Self-propelled vehicles.

    Agricultural products, including certain seeds, live or dead plants, unfinished or untreated wood & soil

    • Items containing animal products controlled under the Endangered Species Act, Marine Mammal Protection Act, or requiring a permit under CITES.
    • Any unidentifiable material, substance or chemical.
    • Tobacco products (including E-cigarettes and vaping products).
    • Medications.

    Products posing a danger during international transportation may be confiscated from international shipments at the border crossing stage or at exchange transit facilities. Customs authorities have the right to confiscate items prohibited by law for international postal dispatch or those sent in violation of customs legislation in accordance with the established legislative procedures.

    Full List of goods restricted for export

    Please, follow the following link for detail information https://www.trade.gov/us-export-regulations

    A key in determining whether an export license is needed from the Department of Commerce is knowing whether the item you intend to export has a specific Export Control Classification Number (ECCN). The ECCN is an alpha-numeric code, e.g., 3A001, that describes the item and indicates licensing requirements. All ECCNs are listed in the Commerce Control List (CCL) https://www.bis.doc.gov/index.php/regulations/export-administration-regulations-ear 

    Dangerous Goods

    Lithium Batteries

    • The Shipper is legally responsible for compliance and safe transportation of Lithium Batteries
    • Lithium Batteries are classified as Dangerous Goods

    What is allowed

    • Package with equipment containing less than 2 batteries or 4 cells are accepted for transport without the lithium battery mark.
    • A package containing a notebook computer may have 1 lithium-ion battery and 2 small lithium metal coin cells installed.

    What is not allowed

    • Defective, damaged, or recalled lithium batteries are not permitted on aircraft under any circumstances.
    • Defective or damaged Lithium Battery, enclosed within a laptop, mobile phone or other device, must be removed
    • Any radioactive, flammable, explosive, corrosive, toxic, oxidizing, infectious materials are considered dangerous.
    • Electronic equipment, perfumes and even food flavoring may be classified as Dangerous Goods.
    • The Material Safety Data Sheet or Safety Data Sheet from the manufacturer provides information to identify the content classification.
    1. Commonly Transported Explosives   Ammunition/cartridges, Fireworks/pyrotechnics, Flares, Explosive charges (blasting, demolition etc), Detonating cord, Air bag inflators, Igniters.
    2. Commonly Transported Gases   Aerosols, Compressed air, Hydrocarbon gas-powered devices, Fire extinguishers, Gas cartridges, Fertilizer ammoniating solution, Insecticide gases, Refrigerant gases, Lighters.
    3. Commonly Transported Flammable Liquids   Acetone / acetone oils, Adhesives, Paints / lacquers / varnishes, Alcohols, Perfumery products, Gasoline / Petrol, Diesel fuel, Aviation fuel, Liquid biofuels
    4. Commonly Transported Toxic Substances    Medical/Biomedical waste, Clinical waste, biological cultures / samples / specimens, medical cultures / samples / specimens, Tear gas substances, Motor fuel anti-knock mixture, Dyes, Carbamate pesticides, Alkaloids, Allyls, Acids

    To learn more about dangerous goods, follow the link.

    Prohibited Recipients

    The List of sanctionsTRT Express does not serve individuals and organizations that are directly or indirectly involved in the financing, commission or support of terrorist activities, in the development or production of nuclear, chemical, biological weapons, in missile technology programs, as specified in the US Export Control Regulations (15 CFR Part 744).

    TRT Express Services, LLC also does not serve individuals or entities on:

    Fraud Prevention

    If you suspect any fraudulent activity, which involves delivery with TRT Express Services, LLC, please inform us immediately.

    You can report fraud using the following methods of communication:

    • call our customer service line at + 1973 344 7100 and provide recipient’s full name and full address (including suite number) together with explanation of why you believe the activity is fraudulent;
    • Email us written assistance request at support@trtexpress.com, that includes recipient’s full name and full address (including suite number), together with an explanation of why you believe the activity is fraudulent.
    • Our fraud prevention specialist will get in touch with you, and you will be informed about the status of your report via your preferred method of communication.

    Contact us

    We will be glad to receive your feedback

    Our team is always here to answer your questions

    Call us

    Mon-Fri 8:00-18:00

    Time in New York

    +1 973 344 71 00

    +38 043 250 91 20

    Address in the U.S.

    Copy your US address for shopping

    When placing orders enter one of these addresses as your delivery address during checkout . That’s where your purchases will be delivered

    New Jersey

    250 Port St,
    Newark, NJ 07114

    No taxes on clothes and shoes!

    Delaware

    4 Lewis Circle,
    Wilmington, DE 19804